Shipping policy

Shipping Policy

Last Updated: November 7, 2026

At Sirlene, we aim to make shopping simple and delivery convenient. This policy explains how orders are processed, shipped and delivered.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may vary during holidays, promotional events or periods of high order volume.

You will receive an order confirmation after completing your purchase.

Shipping Destinations

Sirlene currently focuses on serving customers in:

- United States
- United Kingdom

Shipping availability to other destinations will be displayed at checkout where supported.

Estimated Delivery Times

Delivery estimates depend on the product, fulfilment location and shipping service selected.

The applicable estimated delivery timeframe and shipping cost will be displayed before checkout is completed.

Any delivery estimate shown is subject to the applicable shipping terms and consumer protection laws.

Shipping Charges

Shipping costs are calculated and displayed during checkout.

Any applicable additional charges, taxes or duties should be disclosed before the customer completes the purchase, where required.

Order Tracking

When tracking is available, customers will receive tracking details by email after their order has been dispatched.

Tracking updates may take some time to appear in the carrier's system.

Delivery Delays

If we become aware that an order cannot be dispatched within the promised timeframe, we will contact the customer with an updated delivery estimate.

Where required by law, customers will be given the option to agree to a delay or cancel their order for a full refund.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

Please contact us immediately if you notice an error in your shipping address. We cannot guarantee that changes can be made after an order has entered fulfilment.

Lost or Missing Packages

If your package appears lost or has not arrived within the estimated delivery period, contact us so we can investigate with the shipping provider.

Customs and Import Charges

International orders may be subject to customs duties, import taxes or other charges depending on the destination and shipping arrangement.

Any responsibility for these charges will be communicated before purchase where applicable.

Contact Information

For shipping questions or delivery assistance:

Email: contact@sirlene.shop

Sirlene – Wear the Elegance.